The article explores the dual nature of work-from-home (WFH) arrangements during the COVID-19 pandemic and their effect on management-level employees in the hotel industry, with emphasis on work engagement, burnout, and turnover intentions. Qualitative methods were applied to collect data from in-depth interviews and thematic analysis of five critical sub-research areas: WFH's influence on vigor levels, the role of absorption in burnout, the impact of work-home interference on dedication, burnout's association with turnover intentions, and strategic implications for hotel management. Findings are that flexibility through WFH increases vigor but has the side effect of increased burnout due to high absorption. Work-home interference is disrupting commitment and burnout significantly driving turnover intentions. The research provides important insight into customized managerial practices like flexible scheduling and wellness programs, which need to offset the favourable and unfavourable effects of working from home. Such information will serve as actionable input for hotel managers and provide input into further understanding of dynamics involved in the hospitality sector concerning work from home. Limitations and future recommendations for studies are presented in the subsequent section.
COVID-19, Engagement, Burnout, Turnover intentions, Telework, Working-from-home, Hospitality, Managers.
Manoj Kumar Chaturvedi, Leszek Ziora, (2025-01-07 17:03:34.678). Work Behaviors During the COVID-19 Pandemic: Exploring the Moderating Role of Remote Work. Abhi International Journal of HR, Finance and Hospitality Management, Volume BHVxMxG1uDNTE8fsmKTN, Issue 1.