Abstract

This research is conducted on the HRM practices that hotels put in place during the COVID-19 pandemic and the influence they have on employee wellbeing. It is done to find out the impact of employee-centric HRM practices, including flexible work arrangements, communication strategies, job security measures, and adaptability on employees' wellbeing during crisis periods. This study utilizes a qualitative approach, wherein organizational document analysis and in-depth interviews with hotel managers and employees are conducted. The findings show that HRM practices that emphasize employee welfare, especially in times of uncertainty, greatly boost the morale of employees, reduce stress, and enhance long-term wellbeing. However, the study also reveals challenges in maintaining these practices and their effects over time. The research points out the need for adaptive HRM strategies and effective communication in crisis management, providing valuable insights for future HRM frameworks. The limitations of the study include its focus on the hotel industry, thus suggesting further research in other sectors to develop a more comprehensive understanding of HRM practices in crisis scenarios.